# CHRISTIANA FALODUN - Audit, Risk Management, Compliance, and Internal Control Professional Source: https://hello.cv/christianafalodun Lagos ## Links - LinkedIn | https://www.linkedin.com/in/christiana-falodun - Email - Phone ## About Highly accomplished Audit, Risk Management, Compliance, and Internal Control professional with over 5 years of progressive experience across Banking, Security, and IT/e-procurement sectors. Proven expert in regulatory compliance (AML/CFT, KYC), internal audit, operational risk management, and fraud prevention, adept at designing risk-based control frameworks and delivering measurable reductions in control gaps and compliance exposure. Leverages strong analytical skills and data-driven decision support to strengthen governance and improve process efficiency in high-risk environments. ## Work ### Senior Audit & Control Officer | GLOO PRO (IT / E-Procurement) Senior Audit & Control Officer at GLOO PRO, responsible for establishing and leading the audit and control function from inception, driving risk mitigation and operational efficiency across IT/e-procurement. - Established the Audit and Control function from inception, defining methodology, team structure, governance frameworks, and reporting standards aligned with enterprise risk objectives to ensure robust enterprise-wide risk mitigation. - Led planning and execution of risk-based internal audits across diverse business units, aligning efforts with enterprise risk priorities to enhance oversight and control effectiveness. - Identified critical control gaps, operational inefficiencies, and emerging risks, delivering actionable recommendations that generated value-focused improvements. - Developed enterprise Key Risk Indicators (KRIs) and Service Level Agreement (SLA) dashboards, driving a monthly reduction in high-risk issues and ensuring timely implementation of audit recommendations. - Enforced segregation of duties and approval governance, significantly reducing unauthorized overrides and control breaches by 80% across procurement and payment processes. ### Risk Control & Security Intelligence Analyst (Contract) | HALOGEN GROUP Risk Control & Security Intelligence Analyst at HALOGEN GROUP, recognized as the Best Analyst of the year for monitoring operations, standardizing incident reporting, and providing compliance advisory. - Monitored centralized operations and control room activities, ensuring strict compliance with internal security policies, monitoring protocols, and approved operating procedures. - Standardized incident reporting, classification, and escalation procedures, improving consistency for governance, audit, and management reporting expectations. - Prepared and maintained comprehensive incident logs, control reports, and audit trails, effectively supporting internal reviews, investigations, and regulatory assessments. - Provided critical decision-support and compliance advisory during operational risk events, control failures, and system incidents, mitigating potential risks. - Supported risk and control event management, ensuring timely resolution, root-cause analysis, and implementation of corrective actions to enhance security posture. ### Head Cash & Teller | ECO BANK NIGERIA Head Cash & Teller at ECO BANK NIGERIA, overseeing daily teller operations, managing cash vaults, and ensuring adherence to internal controls and operational procedures. - Supervised daily teller operations in branch, ensuring strict adherence to cash handling, internal controls, and operational procedures. - Managed cash vaults and teller cash limits totaling ₦50M, successfully reducing cash variances and discrepancies. - Trained and mentored a team of 4 tellers, significantly improving transaction accuracy and reducing customer wait times. - Reviewed daily cash reconciliations, deposits, withdrawals, and inter-branch transfers, identifying and resolving 100% of discrepancies within 24 hours to maintain financial integrity. - Monitored suspicious transactions and fraud indicators, escalating high-risk activities in alignment with CBN, AML, and internal compliance frameworks. ### Head, Customer Service Head of Customer Service, leading a team of 3 to achieve SLA adherence, improve first-contact resolution, and enhance customer satisfaction. - Led a team of 3 customer service officers, consistently achieving SLA adherence and improving first-contact resolution metrics. - Monitored and analyzed customer complaints and feedback across multiple channels, successfully reducing recurring issues by 25%. - Enforced robust escalation frameworks and incident reporting procedures, ensuring high-priority complaints were resolved within 24 hours. - Collaborated cross-functionally with risk, compliance, and operations teams to detect and escalate suspicious customer activities, contributing to enhanced fraud prevention and regulatory compliance. - Maintained high levels of customer satisfaction and retention, consistently exceeding organizational targets and enhancing brand reputation. ### Compliance & Service Governance Analyst(CXG) | UNITED BANK FOR AFRICA Compliance & Service Governance Analyst at United Bank for Africa, recognized for exceptional performance, leading process-based investigations, managing financial crime risks, and ensuring regulatory compliance. - Led process-based investigations into high-risk and exception cases, identifying root causes and recommending preventive process improvements to mitigate financial and regulatory exposure. - Conducted comprehensive due diligence checks using World-Check to effectively manage financial crime risks posed by customers and counterparties. - Redesigned and standardized incident management processes, improving data quality, response time, and audit readiness for compliance reporting. - Led continuous improvement training sessions across the group, embedding service standards, process discipline, and risk awareness into day-to-day operations. - Collaborated with IT and Engineering teams on system enhancements and automation, reducing manual interventions and operational friction. ### Settlement & Reconciliation Analyst | UNITED BANK FOR AFRICA Settlement & Reconciliation Analyst at United Bank for Africa, performing daily clearing and settlement operations for 3000+ transactions, and ensuring accuracy and compliance. - Performed daily clearing and settlement operations, processing over 3000 inter-bank and internal transactions with 100% timeliness and accuracy. - Executed end-to-end reconciliations of accounts, payments, and internal ledgers, identifying and resolving discrepancies within stipulated Turn Around Time. - Conducted variance analysis and exception management, investigating high-risk transactions and preventing over ₦20M in potential financial losses. - Prepared daily, weekly, and monthly reconciliation dashboards and reports, providing actionable insights and operational transparency for management. - Assisted in system upgrades and automation initiatives for clearing and reconciliation processes, reducing manual errors and improving processing time. ### Compliance and Internal Control Officer | ACCESS BANK PLC Compliance and Internal Control Officer at ACCESS BANK PLC, responsible for reviewing KYC/AML documentation, monitoring transactions, and conducting audits to ensure full compliance and integrity. - Reviewed and validated KYC/AML documentation, ensuring full compliance with AML/CFT regulations and internal policies. - Monitored customer transactions and account activities to identify and flag fraud, money laundering, and other financial crimes. - Reviewed and reconciled the bank's general ledger, ensuring proper integrity and reliability of processed transactions. - Prepared, reviewed, validated, and uploaded STR, CTR, and FTR files on goAML Portal, ensuring compliance and avoiding sanctions. - Conducted periodic surprise cash counts on branches, ensuring accuracy of declared cash figures. ### Customer Service Representative (BVN DESK) | ACCESS BANK PLC Customer Service Representative (BVN DESK) at ACCESS BANK PLC, processing and verifying BVN/KYC records and resolving customer complaints while preventing fraud. - Processed and verified BVN/KYC records with 95% accuracy, significantly strengthening fraud detection capabilities. - Filed Suspicious Transaction Reports (STRs) for high-risk customers involving BVN and account-related anomalies, ensuring regulatory compliance. - Resolved customer account and payment-related complaints, proactively preventing potential fraud exposures. - Maintained transparent records of customer interactions, providing crucial support for fraud investigations. ## Education ### Institute of Chartered Accountant of Nigeria (ICAN) | Accounting Technician AAT, Associate Chartered Accountant (Professional Level) ### University of Lagos | Accounting ### Bestower International University | Accounting ### University of East London | Information Security & Digital Forensics ## Languages - English ## Certificates ### Data Analysis Certification CWW Tech Africa ### Cybersecurity virtual experience program on Forage Master Card ### Cybersecurity Job simulation Microsoft ### Compliance and Risk Management United Bank of Africa (UBA) Academy ### Basic Banking Operations, FITC Training, Consulting and Research Eco Bank Nigeria (ENG Academy) ### IS/IT Governance University of Minnesota ### Information Systems Auditing, Controls and Assurance Hong Kong University of Science and Technology ### Forensic Accounting and Fraud Examination West Virgina University ### Data-Driven Decision Making PWC ### Excel Associate Analyzing Growth Drivers and Business Risks CFI ## Skills ### Audit & Control Proficient - Internal Audit Planning - Execution & Reporting - Risk-Based Control Design & Testing - Policy, SOP & Control Documentation - Issue Tracking, Remediation & Control Closure - End-to-end Audits - Risk-based Control Frameworks ### Compliance & Risk Management Proficient - Regulatory Compliance Monitoring (AML/CFT, KYC, CBN, NFIU) - Transaction Monitoring & Suspicious Activity Escalation - Fraud Risk Assessment & Investigation Support - Operational Risk Management - Financial Crime Risks - Sanctions Compliance ### Data Analysis & Governance Proficient - Financial Analysis & Interpretation - Data Analysis for Risk & Compliance Monitoring - Data-Driven Decision Support - Service Governance - KRIS (Key Risk Indicators) - SLA Dashboards ### Banking Operations Proficient - Banking Operations & Controls - Cash Handling - Teller Operations - Cash Vault Management - Inter-branch Transfers - Account Reconciliations - Customer Service Management ### Process Improvement Proficient - Process Efficiency - System Enhancements - Automation Initiatives - Root-Cause Analysis - Corrective Actions - Incident Management ## Source Read this profile on Hello.cv: https://hello.cv/christianafalodun Create your free profile at https://hello.cv